Dispute Analyst

Roles & Responsibilities:

Dispute analysts play a critical role and must be highly detail-oriented. Analysts must ensure the dispute representment and documentation to a payment processor is complete and without error. Analysts are expected to work efficiently to meet goals and to cross-train in other areas of the business. This allows them to understand the full scope and impact of chargeback fraud and friendly fraud. Experience in quality assurance is helpful.

Responsible for understanding the debtor's dispute via previous notes and emails received.

Responsible for communicating the dispute to client for resolution/ information.

       Responsible for following correct protocols while/ after sending the emails.

Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.

Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.

Ensure accurate and appropriate responses to disputes.

Monitor disputed transactions for possible fraudulent activity.

Serve customers by resolving product and service problems.

Analyze and decide on accepting or rejecting a disputed claim. 

Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction. 

Deliver to the employees, customer and shareholder metrics as per goals.

Qualifications

• High school diploma
• Strong computer skills required
• Proficiency in MS Office and Google Docs preferred
• Experience in disputes or in the payments industry preferred
• Excellent communication skills
• Detail-oriented and results-driven
• Ability to listen to customers and resolve conflict
• Ability to analyse information, think through difficult problems, and make critical decisions based on limited information.

CAUTION: Beware of Fake Offers / Agents / Brokers / Job consultants - Responsibility is Yours - as we do not charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving job offers; and, we have not authorised any third-party (such as vendors, placement services, recruitment agencies etc.) to make any employment offers to the applicants / candidates and does not collect any fee / registration / recruitment charges etc for referring and placing applicants / candidates with them.

Please note that any offers / benefits / content / instructions presented in such misleading communication / Employment Portals impersonating Sykam Consultancy Services Pvt. Ltd., do not represent those of the company and are contrary to our company policy. If any such entity fraudulently representing Sykam Consultancy Services Pvt. Ltd., approaches you, please refrain from responding to them and do not pay any fee / charges / payment to them. Sykam Consultancy Services Pvt. Ltd., will not accept any liability for the actions of candidates on spoofed mail / communication.